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Perception VS. Reality
Have you ever heard the story about the three blind men who were asked to
describe an elephant? After taking a moment to touch the animal, they came to
very different conclusions about how it must look. The one who explored its
trunk said the elephant was long, skinny and flexible. The one feeling its
tusk described it as hard, smooth and pointy. And the one who ran his hands
over the elephant's hide pictured it as large, rough and wrinkly. While each
of the men correctly described the part of the animal he touched, none pictured
the creature as it really was. Yet based upon their observations, each
insisted his description was right and the others were wrong. Given the
limited information they had and the potential biases they brought with them,
their individual perceptions were their reality.
Does this sound familiar? Have you and a friend, colleague or spouse sometimes
viewed the same situation from very different perspectives? Have you ever left
an interview sure you'd receive a job offer only to never hear from the
interviewer again? Neither of these instances should be too surprising. Any
time people get together, there is tremendous potential for misinterpretation
and miscommunication because each of us has different experiences and
attitudes that affect our understanding of reality.
Unfortunately, this can be particularly true in a job search situation.
Because job seekers and corporate recruiters have relatively little time to
get to know each other before deciding whether to pursue a business
relationship, erroneous perceptions often go unchallenged and self-fulfilling
prophecies abound. As with the blind men, each party typically have access to
only a piece of the entire picture and must make critical assumptions based
upon a sketchy understanding of the current situation, past experiences
perceived as similar and attitudes formed over many years.
Consequently, the baggage that job seekers drag with them on their job search
may automatically lead them to believe the following statements, even when
they aren't true:
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If I am a woman, minority, or Anglo male, they won't hire me. People who
have this chip on their shoulders, even though they are otherwise qualified
for the position, often unconsciously sabotage their chances through a
hostile or self-pitying attitude.
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When they say I'm overqualified for the job, they really mean I'm too
old. I once received a letter from an NBEW reader with a PhD in
computer science who thought he was rejected for a help desk position
because he was too old. In reality, he was competing with younger people
who didn't possess his experience or education. Help desks don't require
PhDs with 20 years in the job market. He was also bucking the recruiter's
assumption that the job was beneath his capability, would bore him, and
eventually propel him to look for something more in tune with his expertise.
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If I'm not employed, companies will think I'm dead wood. It's very hard to
conduct a successful job search when you assume employers interpret your
not having a job as a terrible stigma. Recently I worked with a client who
was humiliated by being laid off by a pharmaceutical company. Even though
I told her many times that recruiters understand being unemployed is an
unfortunate fact of life for many talented professionals, she couldn't
bring herself to be truthful with potential employers about not having a
job. Eventually her half-truths created a number of untenable situations
where she had to change her story in mid-stream, taking herself out of the
running for several positions she might otherwise have been offered.
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If I didn't get along with my former manager, he will give me a terrible
reference. This is rarely the case. People hate to give bad references,
and they are usually inclined to fairly judge the caliber of someone's work,
even if their relationship was a little rocky. I once had a client who
asked me to check a reference because she was sure it would be scathing.
Her former employer returned my call from London to tell me in detail about
her outstanding performance and how richly she deserved a glowing
recommendation.
Job seeker perceptions are not the only ones that create their own skewed
realities. Recruiters may also have hidden or misconceived agendas, which
spring from past experiences and attitudes that resist rational attempts to
change them. Should you become aware of any of these preconceived assumptions,
try to dispel them, but don't be surprised if you can't. Many of them are
unconscious and have little to do with you personally, even though they can
definitely affect your chances of getting hired.
Below are a few of the most common ones that thwart job seeker success:
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The manager has already picked an inside person for the job. He views
looking at other candidates as a time-wasting formality. It's going to be
very hard to convince this person an outsider can do a better job than his
hand-picked candidate.
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He has worked with someone in the past who did a poor job or was difficult
to manage. You remind him of this person. Or, maybe you have some of the
traits of his estranged father. He may not even consciously notice the
connection between you and the other individual. He just knows you make
him nervous. Of course, this can work both ways. If you remind him of
someone he thinks is wonderful, he'll tend to like you, too.
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He's most comfortable with people just like him. Job seekers who are a
different color, sex, regional origin, age, personality or whatever will
be at a real disadvantage in trying to fit into his profile of the ideal
candidate.
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You intimidate her. Because of her own insecurities, she's worried that
you are smarter, better looking or destined to steal her job. Even if she
hires you, her paranoia will drive her to sabotage your career to save her
own.
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He has the perfect prototype in mind, and you aren't it. In fact,
no one fits his model. If this manager ever hires anyone, the unfortunate
individual will be in constant competition with a figment of his boss's
imagination.
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In his heart of hearts, he really doesn't want to hire anyone. This
is particularly true of entrepreneurs who are used to doing everything
themselves. Giving up power or authority to someone else can be very
difficult, even impossible for them.
While job seekers and recruiters need to be careful of hidden agendas and
loaded assumptions, it makes sense to approach the matching process with some
preconceived ideas. To determine their best career move, candidates should
have a clear idea of what they want and have to offer. And potential employers
should pick the best person for the job based upon the characteristics of their
ideal candidate. Each armed with their initial preferences, both parties can
work together to determine the likelihood of a mutually satisfying match.
If you are a job seeker, you can do your utmost to assure a potential employer
sees you for who you really are by using the following techniques:
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Do your homework. Develop a clear understanding of your ideal job
description including functional and technical skills you want to use and
the environment that will best support them. Research the company to find
out it products/services, mission, philosophy, and challenges. Get a copy
of the job qualifications, if possible. Consider how you can personally
make a positive impact based upon company needs. Be prepared to discuss
your potential contribution with your interviewer and give him examples of
how you have performed in situations similar to the ones he is facing.
Think about the questions he may ask you and how you will answer them. Put
together a list of your own questions, including some that probe for
business philosophy and management style. The more you know about yourself
and the position, the easier it will be to convey who you are and what you
can do for the company.
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Most employment professionals will tell you the first 30 seconds of an
interview are the most important because your interviewer will
automatically look for ways to reinforce her initial impression of you
throughout the interview. To make a positive first impression; arrive a
little early, dress the part, offer a hearty (but not crushing)
handshake,
and exude an air of quiet confidence. Have an ice breaker in mind in case
your interviewer doesn't.
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Listen carefully. Active listening assures you'll answer the
question that was asked, rather than the one you expected. People are much
more likely to perceive the true you if you attend to the moment and
respond directly to them. Otherwise they may label you as a slithery
politician who skews his replies to suit his own purposes. Careful
listening also helps you make an informed decision about whether the job is
right for you.
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Mirror your conversational companion. Watch her body language,
listen for her jargonal phrases, notice if she is an auditory, visual or
kinesthetic learner (I see vs. I hear vs. I feel sprinkled throughout the
conversation), and consider the speed and tonality of her speech. Mirror
them as much as you can. She will get your message better if it is
presented in a format that comes naturally to her.
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Ask good questions. Intelligent questions show you've done your
homework and understand the intricacies of the position. In many cases
they tell more about who you are and what you know than many of your
answers. Set up hypothetical situations and ask the manager how "we" would
handle them. Inquire about industry trends using a Wall Street Journal or
Fortune article as a reference point. Don't avoid thought-provoking
business issues. Good managers love tough questions, because they offer an
opportunity to display their expertise or discuss a well-considered opinion.
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Don't concentrate on finding trick questions or hidden agendas. While
there may be some game players out there posing as real people, they are in
the minority. Obsessing over "what she really means" can make you second
guess your instincts, put on a phony facade and lose sight of the main
reason for having the interview. It's better to take the interviewer at
her word and proceed accordingly. Should you suspect someone is playing
with your psyche, immediately cross them off your list of potential
employers. People who have hidden agendas in interviews will also have
them on the job. They make exhausting managers and colleagues.
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Check periodically to see if you are conveying the right information about
yourself to help your interviewer make an informed decision. Ask if your
skills and experience are a good fit for the position. Find out if the
past experiences you offer as evidence of your expertise have relevance for
your interviewer. What may be an obvious bridge to you may be a confusing
dead-end to someone else.
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If your potential manager has some concerns about your fit for the position,
immediately try to assuage them. Show how your transferable skills can
make up for lack of technical expertise. Point out how moving from one
industry to another gives you a valuable fresh perspective.
Unfortunately, these concerns often don't surface unless you probe for them.
That's why the periodic reality checks mentioned above are so important.
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Always find out how the selection process will progress and when you can
expect to hear from the interviewer. Many job seekers neglect to get this
information and then sit dejectedly by the phone assuming someone else got
the job. If you haven't heard from the company by the target date, give
your contact a call. Following up shows initiative and interest, two
traits employers admire. If you get the opportunity to talk to the
decision maker again, express your continued interest in the position.
Your making the first move may even serve to propel the process forward.
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Send a thank you note reiterating why you are interested in the company
and what you have to offer them. If, for some reason, your interviewer
isn't totally clear on why he should hire you, your thank you note gives
you one more chance to spell it out for him.
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Should the company decide to hire someone else, try to find out why they
chose the other person instead of you. Probably you'll hear their choice
was based on something beyond your control, which helps to temper the
rejection a little. On the other hand, if they mention techniques you
need to polish or issues you neglected to clarify, you'll be able to
rectify the problem before the next important interview.
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